Due to hair accessories’ personal nature and to keep the highest standard of cleanliness, we do not allow returns or exchanges on hair accessories. It is important to us that each customer receives a brand new product each time they order, so we do not accept change of mind returns or exchanges. Being so, we put a lot of effort into making sure UNDO pieces size and color are accurately represented on your screen. However, if you are unsure of any product details, please feel free to email us at hello@undohairware.com

We offer free shipping on orders over $50 via USPS Ground for all U.S. orders; this service’s delivery time is 3-4 days. For faster shipping service, please select your preferred carrier at check out. All our items are in-stock and ready to ship.

Please ensure that you provide a secure delivery address for your order. We do not replace packages that are marked as delivered by the carrier. To prevent any issues, consider using a location where someone can receive the package directly or where it can be safely stored upon delivery. To help ensure you are available to receive your package, you will receive an automated email when your package is out for delivery and an additional email when your package has been delivered.

We are pleased to offer international shipping via DHL and UPS.

Estimated delivery times are based on the service and rate selected at checkout. Please note that delivery windows are provided by the carrier and may vary depending on your location.

Shipping rates shown at checkout are for shipping only. Duties, taxes, and other import fees are not included.

Duties & Taxes are assessed and billed directly by the carrier at the time of delivery. We do not collect these fees at checkout.

To learn more about potential duties and taxes in your region, please consult your local government or customs website for the most up-to-date information.

Our clips are designed with precision hardware and polished resin—qualities that make them both beautiful and delicate. Please handle with care, as overfilling the capacity of the item or a fall onto hard surfaces may cause damage or break the item.

To preserve the finish of your UNDO piece, limit exposure to caustic substances such as salt water, chlorine, and household cleaning chemicals. Trace amounts can remain even after rinsing and may cause gradual wear or discoloration over time.

For a gentle refresh, wipe your item with a soft cloth lightly misted with lens cleaner. This safely removes oils and smudges without harming the resin or hardware.

Each item is crafted through a series of hand-worked processes. The slight residue you may notice is a normal result of our final polishing stage, evidence of the careful, artisanal methods used to achieve our signature finish.

We inspect, polish, and package each item before shipping. If you received a product damaged in transit, please don’t worry; we are happy to help! All defects or damages must be reported within 2 days of receiving your item; please send photos to Hello@undohairware.com.

We offer an extended 60-day warranty for defects discovered after extended use. This warranty only covers an inherent defect and does not cover damage caused by misuse. All damaged items after this time frame are not eligible for complimentary replacements.